Service Delivery

Digital Products Delivery

Delivery Method

All digital products are delivered electronically via email to the email address provided during purchase.

Delivery Timeline

Digital items are delivered within 24 hours of payment confirmation.

In most cases, you will receive your product much faster (within a few hours). However, please allow up to 24 hours during:

• Weekends
• Public holidays
• Peak periods

What You'll Receive

Your email will contain:

• Download links for all product files
• Product usage instructions
• License information
• Support contact details

Download Access

• Download links are valid for 30 days
• You can download files multiple times within this period
• Please save the files to your device immediately
• If your download link expires, contact support for a new link

File Formats

Digital products are typically provided in one or more of the following formats:

• Canva template links (editable online)
• Figma files (for design templates)
• Adobe format files (AI, PSD, PDF)
• Standard image files (PNG, JPG)
• Documents (PDF, DOCX, XLSX)

Custom Services Delivery

Project Workflow

Our custom design services follow this standard workflow:

1. Discovery & Brief (1-2 Business Days)

• Initial consultation call or questionnaire
• Understand your requirements, goals, and brand
• Define scope, deliverables, and timeline
• Gather necessary assets and information

2. Initial Concepts (3-5 Business Days)

• Research and planning
• Create initial design concepts
• Present concepts for your review
• Discuss and gather feedback

3. Revisions (2-4 Business Days)

• Implement your feedback
• Refine selected concepts
• Multiple revision rounds as per your package
• Finalize designs

4. Final Delivery (1-2 Business Days)

• Prepare all final files in required formats
• Organize and package deliverables
• Send via email or file-sharing service
• Provide usage guidelines and documentation

Service Timelines

Approximate timelines for our main services:

Service	Estimated Timeline
Brand Identity Starter	7-10 business days
Social Media Creative Pack (30 posts)	10-12 business days
Ad Creative Sprint	5-7 business days
Landing Page Design	8-12 business days
Consulting/Training (2 hours)	Scheduled within 3-5 days

Note: Timelines are estimates and may vary based on project complexity and client feedback turnaround.

Communication During Projects

We keep you informed throughout your project via:

• Email updates at each milestone
• WhatsApp for quick questions (if preferred)
• Scheduled review calls for larger projects
• Shared folders for file exchanges

Delivery Methods for Custom Work

Final deliverables are shared via:

• Email: For smaller files (under 25MB)
• Google Drive/Dropbox: For larger files or multiple assets
• Figma/Canva: Direct sharing for editable templates

Factors Affecting Delivery

Delivery timelines may be extended due to:

• Client Delays: Delayed feedback, approvals, or required information
• Scope Changes: Changes to project requirements mid-project
• Complex Revisions: Major changes requiring significant rework
• Peak Periods: High-volume times (we'll inform you upfront)
• Force Majeure: Unforeseen circumstances beyond our control

We will always communicate any timeline changes as soon as possible.

Support After Delivery

Digital Products

• Email support for technical issues with downloaded files
• Assistance with accessing or using the templates
• Reissue of download links if needed
• Response within 24-48 hours on business days

Custom Services

• Minor file format conversions (within 7 days of delivery)
• Technical support for using delivered files
• Clarifications on design guidelines
• Additional revisions as per your service package

Non-Delivery or Issues

If you don't receive your digital product or deliverables within the specified timeframe:

• Check your spam/junk folder
• Verify the email address you provided is correct
• Contact us immediately at support@studiohaus.shop or 7290850321

We will investigate and resolve the issue within 24 hours.

Contact Support

For any questions or issues related to delivery:

• Email: support@studiohaus.shop
• Phone/WhatsApp: 7290850321

Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

We respond to all inquiries within 24 hours on business days.